Shipping & Returns
PRODUCTION AND SHIPPING TIMES
Every piece of Kate+b Jewelry is made to order. The times below are estimates of how long it will take to ship your order. Times are approximate and do not include time in transit.
Non-personalized pieces........ 2-5 business days
Personalized pieces ........... 7-10 business days
USPS SHIPPING TIMES
US First Class........3-5 days*
US Priority........2-3 days*
US Priority........Express1-2 days
International First Class........7-21 days*
*these times are estimates given to us by USPS and are not necessarily guaranteed
You are responsible for any customs and duty charges.
RETURN & EXCHANGE POLICY
Items are gladly accepted for return or exchange within 30 days of delivery.
Items returned after 30 days will only receive store credit.
Item(s) must be returned in original condition and accompanied by all original packaging (if possible).
Please allow up to 3 business days, from the time we receive your return, to process your refund.
Certain orders such as custom stamped items or items requiring a special supply order are only eligible for a partial refund. Please contact us for more details.
Original shipping fees are non-refundable and return shipping fees are the customer's responsibility.
Please email for the return address.